Shipping Policy

Orders for in-stock items placed by 1pm Pacific will typically ship the same day via UPS or DHL, unless noted in the item description.

Orders shipped via USPS will typically ship within 48 hours. 

Free US domestic shipping on orders above $99.

Apparel is typically shipped within 4-7 days, but may take up to 14 days depending on COVID restrictions.

Shipments are FOB origin Thomson Visuals, Anaheim, CA, Chino Hills, CA, or Gilroy, CA.  

We ship worldwide — except to the countries the US isn't allowed to export to.

We also are temporarily unable to ship to the United Kingdom due to new tax laws that went into effect on 1/1/21.  

Worldwide shipping is charged a flat rate for apparel items and live DHL/USPS rates for all other products. 

We are unable to:

  • Declare a lower customs value.
  • Assume liability for duties, taxes, or additional charges once the package has left our facility. 
  • Assume liability for exporting a product that is unable to be imported into your country. It is your sole responsibility to ensure the product you are ordering can be lawfully imported into your country.

To consolidate logistics, we will group multiple products into a single shipment. If one item is on backorder, we will hold your order for fulfillment until it is able to ship as one complete parcel. You can contact us at store@thomsonvisuals.com for alternative options. 

We will contact you if your order is impacted by an unexpected delay. 

A handful of countries require a notarized document of sale to facilitate export/import. You are responsible for the applicable charges. 

This shipping policy is offered as guidance and is subject to change at any time. Thomson Visuals disclaims liability for any errors and omissions, and in states where express disclaimer is not possible, to the extent we are lawfully able to do so. Thomson Visuals reserves its right to refuse service to anyone. 


 

Free Shipping

On all orders over $99!

Easy Returns & Exchanges

Clients cancel. We get it. Let us know within 30 days. 

Quality Assured

Each LEMO® EXT connector is tested on our own RED®.

Ready For Anything

StormCables are backed by a 3 year limited warranty.